Bulk download or checkout creates multiple copies of files

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Contents 1 Description 2 Affected Installations 3 How to resolve this issue 4 Support

Description

In certain environments, an issue with the bulk download action causes the generation of multiple copies of the same file in the resulting zip file.

Affected Installations

• KnowledgeTree Commercial Edition 3.6.1
• KnowledgeTree Community Edition 3.6.1
• KnowledgeTree Community Edition 3.6

How to resolve this issue

To work-around this issue until a patch is released, perform the following steps:

1. In the web interface, navigate to:
DMS Administration > System Configuration > General Settings > Export

2. Configure "Use External Zip Binary" from False to True

3. Click on Save Config Settings

Support

Please email any questions regarding this issue to support@knowledgetree.com.