Connection Rejected error when connecting to KnowledgeTreeLive

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Contents 1 Description 2 Affected Installations 3 How to resolve this issue 4 Support

Description

In certain environments, an issue with the trailing "/" causes a connection error when attempting to test a connection to a KnowledgeTreeLive account:
Connection Rejected: Could not retrieve a valid KnowledgeTree username for this connection. xmlUser was null.">

Affected Installations

• KnowledgeTree Tools 3.7

How to resolve this issue

To resolve this issue, remove the trailing "/" from the KnowledgeTree Server address

Example:
Instead of entering: https://myaccount.knowledgetreelive.com/
Enter: https://myaccount.knowledgetreelive.com

Support

Please email any questions regarding this issue to support@knowledgetree.com.