Frequently Asked Questions - KnowledgeTree Live

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Contents 1 Setup 2 General 2.1 Can KnowledgeTreeLive be branded with personalised company logos? 2.2 What backup and disaster recovery plans are provided? 2.3 Does KnowledgeTreeLive provide SSL encryption? 2.4 Where are hosting sites located? 2.5 How can we check remaining storage space?

Setup

General

Can KnowledgeTreeLive be branded with personalised company logos?

• Although this capability is not currently available, it is on our roadmap and should be available within several months.

What backup and disaster recovery plans are provided?

• The data from your KnowledgeTreeLive instance is stored using Amazon Elastic Block Store (EBS). KnowledgeTree takes daily snapshots of your working data and keeps a rolling 7 days worth of these snapshots. We also keep a rolling weekly snapshot for a minimum of 4 weeks. This ensures you have a 4-week history of backups.

Does KnowledgeTreeLive provide SSL encryption?

• Yes, we recognize the importance of secured communications and employ SSL for all data transmissions.

Where are hosting sites located?

• Amazon EC2 has redundant data centers across the U.S.

How can we check remaining storage space?

• Currently, there is no way for you to check how much space has been used, however, we do send a notification when you are down to 50% storage space remaining. Thereafter, you should receive a notification for every 10% interval.