Frequently Asked Questions - KnowledgeTree Server

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Contents 1 Setup 1.1 How can I change the default Document Storage Location? 1.2 How do I change the colour scheme? 1.3 How do I customize the company logo? 2 Dashboard 3 Browse Documents 3.1 What is the purpose of the "Dropped Documents" folder? 4 Administration 5 Search & Indexing 5.1 Indexing stops working with documents stuck in the queue 6 Integration 7 Maintenance 7.1 How can I backup and restore my data?

Setup

How can I change the default Document Storage Location?

• Changing the location should be possible as long as the target location is transparent to KnowledgeTree. In other words, the drive would need to be mounted locally and not require local users to authenticate. From version 3.5.x upwards, the actual path can be configured in: Administration > System Configuration > General Settings > URLs > Document Directory

How do I change the colour scheme?

• View instructions on skinning.

• http://www.anypapers.com/

How do I customize the company logo?

• View instructions on performing this customization.

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Dashboard

Browse Documents

What is the purpose of the "Dropped Documents" folder?

• This folder is used by the KnowledgeTree Drop Box, a desktop tool for Windows, that allows you to drag and drop documents and folders from the Windows desktop, or from directories within Windows Explorer, directly into the KnowledgeTree respository. Uploaded documents are then placed in your "Dropped Documents" folder.

Administration

Search & Indexing

Indexing stops working with documents stuck in the queue

• Check Log files

When the document processing runs it puts a lock in place to prevent race conditions. It is possible that this lock file is stuck, if it is, it should show up in your log files. It can be found in the cache directory - the path differs on each system but can be found under System Configuration => General Settings => URLs. You can delete the lock file and try again, or wait for 24 hours and it will be automatically removed.

• Check database

The indexing queue is in the index_files table. When the indexing starts it sets the processdate field on a batch of documents. Once a document has been indexed it is either removed from the queue or the error is set in the status_msg field. However, if an error occurs that causes the indexer to crash or if the server is restarted, then those documents can get stuck in the queue. Check if there are any documents with the processdate set and the status_msg empty and then set the processdate to null for them.

Integration

Maintenance

How can I backup and restore my data?

• View instructions on backing up your database, documents, configuration and the entire application on our Wiki: