Generating tools debug log files

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Steps to perform

The following steps will generate debug log files to help with troubleshooting issues. Ensure that you have KnowledeTree Tools 3.7 or later installed.

1. Close all open instances of KnowledgeTree Tools

2. Open the following file in a text editor:
C:\Program Files\KnowledgeTree\KnowledgeTree Tools\Baobab.Client.UI.BaobabExplorer.exe.config

3. Locate the following code:

<root>
 <level value="ERROR" />
 <appender-ref ref="RollingLogFileAppender" />

4. Set the level value to DEBUG by changing the line to:

<level value="DEBUG" />

5. Save and close the file

6. Perform the relevant steps to reproduce the issue/error

7. Close all open instances of KnowledgeTree Tools

8. Open the config file, set DEBUG back to ERROR and save the file

9. The resulting log files (BaobabExplorer.log) can be found in the following directory:
C:\Program Files\KnowledgeTree\KnowledgeTree Tools\

Note that leaving the debug log on will significantly affect performance.

Applies to Version/s

• KnowledgeTree Tools 3.7 and later