InstantView over SSL

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• Support Home » Known Issues

The Problem

When using Internet Explorer to InstantView a document on a server using SSL an error occurs:

Document URL not Provided or Invalid

These steps will fix this issue.

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1. Locate and open the following file:

<knowledgetree directory>/plugins/commercial/InstaView/instaView_view.php

2. Find the following section of code:

$session = new Session();
$sessionStatus = $session->verify();

if(PEAR::isError($sessionStatus)){
echo $sessionStatus->getMessage();
exit;
} 

3.  Replace it with the following:

$session = new Session();
$sessionStatus = $session->verify();
header ("Pragma: public");

if(PEAR::isError($sessionStatus)){
echo $sessionStatus->getMessage();
exit;
}
 

4. Save the file

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Applies to Version/s

• KnowledgeTree 3.7x