KnowledgeTree Tools Version 3.7

From KnowledgeTree Community

This is a maintenance release of the KnowledgeTree Client Tools for Windows package, which includes KnowledgeTree Explorer, KnowledgeTree Office Integration, KnowledgeTree Desktop Imaging, and KnowledgeTree Outlook Integration.

For KnowledgeTree Commercial Editions only.

Release Date: December 2009

Overview

KnowledgeTree Client Tools for Windows (for Microsoft Windows 2003 / XP) provides an alternative interface to the files and folders in your web-based Knowledge document management system, and includes:

KnowledgeTree Explorer – view and work with your KnowledgeTree files and folders through a familiar, Windows Explorer-type interface

KnowledgeTree Office Integration – add documents to KnowledgeTree, and access KnowledgeTree documents from within Microsoft Office applications - including PowerPoint, Excel, and Word.

KnowledgeTree Desktop Imaging – scan documents directly into KnowledgeTree from within the KnowledgeTree Explorer interface

KnowledgeTree Outlook Integration – save emails and attachments to KnowledgeTree, and attach KnowledgeTree documents to outgoing email

Download KnowledgeTree Client Tools for Windows

Compatibility with other KnowledgeTree Products

KnowledgeTree Client Tools for Windows 3.7 works with:

KnowledgeTree Commercial Server 3.7

Note: Both KnowledgeTree Client Tools for Windows (for Microsoft Windows 2003 and Microsoft Windows XP users) 
and our latest desktop integration tool for the KnowledgeTree server, 
KnowledgeTree Office Add-in (for Microsoft Office 2007 users), provides desktop access to your documents and 
folders in the web-based KnowledgeTree Document Management System. We recommend that you do not install both of 
these Tools on the client machine.

System Requirements

KnowledgeTree Server

KnowledgeTree Commercial Server
KnowledgeTree Commercial License

Clients

Microsoft Windows client machine
Microsoft .Net Framework version 2.0

Installation and Upgrades

Pre-requisites:

Install KnowledgeTree Client Tools for Windows on each client machine that requires access to KnowledgeTree.

How to Install KnowledgeTree Tools

Step 1: Download KnowledgeTree Client Tools for Windows version 3.7

Step 2: Run setup.exe to install application.

Step 3: Configure a connection to the KnowledgeTree server through KnowledgeTree Tools, and enter your server details when prompted.

NOTE: View install, setup, and user instructions for KnowledgeTree Client Tools for Windows in the 
KnowledgeTree Client Tools User Guide. (View Online / Download PDF)

Known Issues

Microsoft Internet Explorer caching prevents document check-in when logging on to multiple servers from the same KT Tools environment. (BBS-1570)

This issue occurs in multi-server KnowledgeTree Tools environments, in the following scenario: A user checks out a document from one server (Server A), and Microsoft Internet Explorer caches this file location, and the actual document. The user then checks out a document with the same file name from another server (Server B). However, in this instance, Microsoft Internet Explorer downloads the cached document (from Server A). When checking in the document in KnowledgeTree Tools, the document appears to check in, but when refreshing the KnowledgeTree Explorer interface, the document is still ‘checked out’. Clearing the IE cache resolves this issue.

Runtime exception occurs when attempting to save a document with the same name as a document that already exists in the 'Downloaded' folder. (BBS-1569)

This issue occurs when the document in the ‘Downloaded’ folder is ‘read-only’. Documents in the ‘Downloaded’ folder are ‘read only’ when they are opened from KnowledgeTree Explorer using the ‘Open as read only copy’ action. The workaround is to ensure that the document is not made ‘read-only’ on the Open action, or to ensure that documents you want to save in this way are not ‘read-only’.

An exception occurs when cancelling a ‘Save’ (to KnowledgeTree) action of a new XLSX document. (BBS-1559)

This issue occurs only in Excel, when in Edit mode (i.e. when you are actively editing a cell), then saving the document to KnowledgeTree. After selecting a ‘save’ location in KnowledgeTree, a system message informs you that a document with this file name already exists at that location. Click ‘Yes’ to replace the file, and your document is checked in to KnowledgeTree. Clicking ‘Cancel’, or ‘No’ triggers an exception. Dismissing the exception reverts to the pre-save state, and you will need to Save to KnowledgeTree again to check in your document.