Known Issue: KnowledgeTree Documents directory not writable on Linux

From KnowledgeTree Community

• Support Home » Known Issues

Contents 1 Description 2 Affected Installations 3 How to resolve this issue 4 Support

Description

The KnowledgeTree Documents directory in KnowledgeTree 3.6.1 is owned by the nobody user by default. In the new KnowledgeTree 3.7 Stack Apache is run by the www-data user. To ensure that Apache is able to read and write to the Documents directory you must change ownership of the directory to the www.-data user.

Affected Installations

• KnowledgeTree 3.7 on Linux (Upgrades only)

How to resolve this issue

To change ownership of the Documents directory, please follow the steps below:

1) Open the Terminal

2) Run the following command:

$ chown -R www-data:www-data /opt/ktdms/Documents  (you may need to substitute the path if you have installed to a custom location)

Support

Please email any questions regarding this issue to support@knowledgetree.com.