Known Issue - Document comparison requires OpenOffice.org 2.4

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Description

The KnowledgeTree 3.7 installers come with the latest version of OpenOffice.org - version 3.1. The OpenOffice.org service has been upgraded to version in order to provide PDF conversion, Thumbnailing and Instant View functionality for OpenXML -based documents (DOCX, XLSX and PPTX).

A bug in OpenOffice.org 3.1 prevents the document comparison feature from functioning. To resolve this issue, administrators may install OpenOffice.org 2.4 natively.

Affected Installations

KnowledgeTree Commercial Edition 3.7 on Linux environments
KnowledgeTree Community Edition 3.7 on Linux environments

How to resolve this issue

1) Download the appropriate OpenOffice.org 2.4 package for your operating system -

OpenOffice.org 2.4.3 download page.

2) Install OpenOffice.org using the package.

3) Stop the OpenOffice 3 service

Run the following command: ps ax | grep soffice
Note the pid for the soffice process
Run the following command: kill <soffice_pid>
Run ps ax | grep soffice again to confirm the existing process has been stopped

4) Start OpenOffice 2.4 as a service:

Run the following command:

$ nohup /opt/openoffice.org2.4/program/soffice -nofirststartwizard -nologo -headless -"accept=socket,host=localhost,port=8100;urp;StarOffice.ServiceManager" > /dev/null 2>&1 &

This assumes that OpenOffice 2.4 was installed to /opt/openoffice.org2.4/ If this is not the case, then insert the install location for your system instead.

If you wish to log output from OpenOffice to a specific log file, replace "/dev/null" with the location and name you want for your log file.